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webliv.in/services/Email & WhatsApp
SVC_05 / CRM
Lifecycle marketing

Engage and convert
on repeat.

Automated flows that nurture leads, boost engagement, and drive repeat sales. We run Klaviyo, Wati, Mailmodo and the integrations that hold them together.

See pricing
The receipts
38.4%
avg open rate
industry benchmark: 21%
₹38L
attributable to flows
in 90 days, for one client
Trusted by 340+ brands · Saanvi · Drift · Loop · Asra · Tilt · Bourne · Frank · Mira · Nova · Ode · Plum · Rove · Sasha
✶ What you get

Everything you
need to ship.

Every line is a contractual deliverable, not a "we'll see." Scope, timeline, and ownership are baked into the SOW.

  • 01

    Audit + cleanup

    Deliverability, list hygiene, sender reputation rescue

  • 02

    Lifecycle map

    Welcome → engaged → at-risk → win-back. Every cohort, every channel

  • 03

    Flow build

    Klaviyo + Wati flows wired to Shopify, Stripe, your CRM

  • 04

    Campaign cadence

    Weekly broadcast emails + 2-3 WhatsApp pushes / month

  • 05

    Creative

    Templates, copy, and hero modules production-ready

  • 06

    Reporting

    Revenue per recipient, not just open rate vanity

✶ Process

Four phases.
One pod.

From kickoff to shipping: ~6 weeks
  1. 01 / 04

    Audit

    List health, current flows, deliverability — week 1

  2. 02 / 04

    Map

    Customer lifecycle stages + automations that should exist

  3. 03 / 04

    Build

    Welcome → browse abandonment → win-back, in order of $ impact

  4. 04 / 04

    Iterate

    A/B every subject line, test send times, segment deeper

✶ Recent work

How we did it for
Saanvi Skincare.

SAANVI SKINCARE / HERO IMAGE
D2C · 14K customers
Read case study →
"They're the only agency that ships faster than our team."
— Priya Shah, Co-founder, Saanvi
The challenge

Email was 4% of revenue. WhatsApp totally unused. Most customers bought once and ghosted.

What we shipped

Rebuilt 11 Klaviyo flows + launched WhatsApp browse abandonment + replenishment program. Email now 27% of revenue; WhatsApp added ₹14L/mo recurring.

+580%
email rev
₹14L
new WA rev
42%
repeat rate
✶ Start this service

Ready to on repeat?

Drop the basics. A CRM strategist replies in 48 hours with a free 3-point mini-audit, and a proposal if it fits.

  • Replies from a strategist, not an SDR
  • No NDA needed for first call
  • Free mini-audit included
Avg reply time: 6h · Mon-Fri IST
✶ Common questions

What buyers
actually ask.

Real questions from our last 50 proposals. If we missed yours, the lead form above is the fastest way to ask.

Klaviyo, Mailchimp, or something else?

Klaviyo for D2C, HubSpot for B2B, Mailmodo if you're interactive-email-curious. Wati for WhatsApp. We'll move you if you're on the wrong tool.

How often should I be sending?

Depends on engagement. Newer lists: 1×/week. Mature: 2-3×/week broadcast + flows always on. We monitor unsubscribe rates closely — if it climbs, we slow down.

Is WhatsApp marketing legal?

In India: yes, with opt-in. We handle template approval, compliance, and the Meta business verification process. We don't spam — bad for your brand and your sender score.

What about SMS?

We run it where it works — flash sales, OTPs, time-sensitive. Less effective than WhatsApp in India for most use cases.

✶ Pair it with

Clients who buy CRM
usually also need...

06 / CRO
→

Conversion Rate Optimization

A/B testing, heatmaps, and smart funnel fixes that turn the same traffic into more revenue.

04 / AI
→

AI & Automation

Automate chat, content, and campaigns with AI workflows that actually ship.

✶ CRM · ready when you are

Let's get on repeat.
Let's get shipping.

Start the project →Or book a call